Privacy policy

Preamble

The "www.kt-care.com" website (the "Site"), as well as all related rights, is the property of KT Home SA, a limited liability company organized under the laws of Switzerland registered in the Commercial Register of the Canton of Berne under number CHE-361.414.390 and whose registered office is located at route de Soleure 1, 2504 Biel/Bienne, Switzerland ("KT Home").

This Privacy Policy describes how KT Home, as data controller, processes the personal data of visitors to the Site.

 

  1. Principle and commitments

As KT Home considers your privacy to be of paramount importance, KT Home wishes to provide you with the best possible guarantees with regard to the protection of personal data.

To this end, we undertake to comply with the laws and regulations in force, including (when applicable) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

 

  1. Purpose of the collection of personal data

We collect your data in order to offer you the best possible service and to meet one or more of the following purposes:

  • Ensure correct use of the Site and the proper execution of the transactions you initiate (shopping cart, orders, invoicing, payment, delivery).
  • Offer efficient customer service, particularly in terms of assistance in using the Site, managing complaints, addressing proposals (newsletters, promotional messages).
  • Fulfil the legitimate interests of our company: statistical analysis, fraud prevention, compliance with our legal obligations (in particular your requests for the right of access, correction and opposition to the collection of your data).

 

  1. Data collected

The following types of data may be collected:

  • When browsing the Site:

When you connect to the Site, certain information is automatically collected (the IP address of your computer, date and time of connection). We also collect certain information relating to navigation (access to the Site, pages viewed, duration of connection) as well as information from cookies, as specified below.

  • When ordering or paying:

When you create your account on the Site or purchase products, you provide us with the personal data necessary to process your request (including name, first name, full contact details, order details, means of payment).

  • When filling in forms:

When you fill in a form (newsletter registration, participation in a possible contest or survey), we collect the data required to process the operation described in the form (including email).

When we collect personal data, we indicate the required fields with an asterisk. These data are essential for the performance of the service concerned in compliance with legal obligations. The service cannot be performed if you do not fill in the required fields.

 

  1. Data protection

We undertake to take appropriate technical and organizational measures to ensure the security, integrity and confidentiality of your personal data and to prevent it from being lost, stolen, damaged, distorted or distributed to unauthorized third parties.

However, we may allow access to some of your information by third parties acting on our behalf or for other purposes approved by you. The transmission of your personal data to third parties may also take place in order to enable us to fulfil our contractual obligations (e.g. delivery of products); such a transmission may take place to countries where the level of protection of personal data is not as high as that of your residence.

We never sell personal data you have entrusted to us to third parties.

The payment institutions with which we deal are certified and we never save your bank details.

 

  1. Length of time for which data may be stored

Personal data is kept for the time required to carry out the service for which it was collected (account creation, order, newsletter registration, invoicing). When the use of this data is no longer justified or if you ask us to delete it, we will delete it or make it anonymous so that it cannot be identified.

 

  1. Your rights with regard to your data

Under certain conditions, applicable regulations give you the following rights:

  • Right to request access to personal data about you, rectification or erasure thereof, or restriction of their processing.
  • Right to data portability.
  • Right to withdraw your consent, when the processing of your personal data is based on it.
  • Right to lodge a complaint with a supervisory authority.

You also have the right, at any time, to object to the processing of data concerning you, and to commercial prospecting in particular. In this case, and unless legal and legitimate reasons prevail, we will no longer process your personal data.

 

  1. Deleting your data

You can correct or delete your data either directly in your personal account on the Site or by contacting our customer service department, the contact details of which are set out below.

You can also unsubscribe from any commercial prospecting initiative by clicking on the unsubscribe link in our newsletters.

 

  1. Definition and use of cookies

Cookies are small text files stored by your web browser. They are used both to optimize the operation of websites and to collect information. They can be of a functional nature (intended to increase your browsing comfort and guarantee its security) or advertising (intended to offer you targeted offers according to your preferences).

When you first visit the Site, we ask you if you accept the use of cookies when you browse (warning banner). Cookies are only activated after your authorization. You have the option of continuing your browsing by refusing cookies; in this case, however, the proper functioning of the service cannot be guaranteed.

If you accept the use of cookies, you can change your settings at any time to disable them in your browser.

 

  1. Contact

KT Home's contact details are as follows:

KT Home SA
Route de Soleure 1
2504 Biel/Bienne
Switzerland
Telephone: +41 32 358 22 30
Email: hello@kt-care.com

The contact details of the representative of KT Home in the European Union (in the context of this Privacy Policy) are as follows:

Ines Gleitz
Reifenstuelstrasse 2
80469 Munich
Telephone: +49 173 617 4933
Email: privacy@kt-care.com

 

  1. Modification of this Privacy Policy

KT Home is entitled to change this Privacy Policy at any time. If necessary, we will notify you and ask for your consent.

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